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Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how Loveston ("Loveston", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website or use our software and related services (collectively, the "Service"). This is a general template and should be reviewed and adapted to reflect your actual data practices and applicable law before use.

1. Information We Collect

We may collect the following categories of information:

  • Account information: name, email address, password, and billing details provided when you register for an account.
  • Trading and usage data: information you input or connect to the Service, such as trade history, risk parameters, strategy settings, and platform usage patterns, used to provide and improve the Service.
  • Technical data: IP address, browser type, device identifiers, operating system, and log data collected automatically when you use the Service.
  • Communications: information you provide when you contact us for support, feedback, or other inquiries.
  • Cookies and similar technologies: data collected through cookies, pixels, and local storage to recognise your browser and improve functionality.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Service, including AI-driven risk management and execution optimisation features;
  • Process transactions, manage subscriptions, and send billing-related communications;
  • Respond to support requests and communicate updates about the Service;
  • Monitor, analyse, and improve the performance, security, and usability of the Service;
  • Detect, prevent, and address technical issues, fraud, or unauthorised activity;
  • Comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: performance of a contract with you, our legitimate interests in operating and improving the Service, your consent (where required), and compliance with legal obligations.

4. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers: third parties that help us operate the Service, such as hosting providers, payment processors, analytics providers, and customer support tools, bound by confidentiality obligations.
  • Legal and compliance: authorities or third parties where required by law, regulation, legal process, or governmental request.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.
  • With your consent: any other party where you have given explicit permission.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

6. Data Security

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be processed and stored in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access, correct, or delete personal information we hold about you;
  • Object to or restrict certain processing activities;
  • Request a copy of your data in a portable format;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details on our Contact page.

9. Cookies

We use cookies and similar technologies to operate the Service, remember preferences, and understand usage patterns. You can control cookie settings through your browser; disabling cookies may affect certain features of the Service.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

11. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via our Contact page.

This document is a general template provided for informational purposes and does not constitute legal advice. Loveston recommends consulting a qualified professional to ensure compliance with applicable laws before publishing a final version of this policy.